You must be 18 or over and provide accurate account information. We may ask for identity documents to verify an account or payment before processing a withdrawal. Keep sign-in credentials private, and contact support if you believe another person has accessed your account.
Promotions and bonus balances
Casino welcome stages start from a qualifying £20 deposit and must be selected in My Bonus before a bet is placed with that deposit. Skrill and Neteller do not qualify. Only one bonus can be active at a time. Each stage has a ten-day period, 20x wagering on deposit plus bonus, 40x on free-spin winnings and a £100 maximum bet while active. Maximum release limits apply. A withdrawal before or after activation voids the offer; cancelling an active promotion removes its bonus balance. Read the current promotion card for game restrictions and any different terms.
Games, payments and withdrawals
Game contribution depends on category. Slots, scratch cards and keno count at 100%; some instant and live games at 10%; standard table and card games at 0%; selected game shows at 50%. Excluded titles count at 0%. Deposits must be turned over once before withdrawal; otherwise the rules state a 10% fee. We review requests within up to three business days, with no more than three pending at once. Method-specific arrival estimates begin after approval.
We may update offers or site rules. Check the version shown in your account when choosing a promotion. If you have a complaint, contact support through the site so we can review the account and explain the available process.