Please be patient. Please be kind
All our health services are under enormous pressure and we are working extremely hard. We are open and here if needed. Please work with us to help us ensure you get the right help or care, in the right place and at the right time by the appropriate health professional for your needs.
Please treat those who are trying to help you with respect and kindness
A shortage of GPs has left some areas of England having to cope with half the number of doctors than other areas, an analysis for the BBC has found. The Nuffield Trust data showed Portsmouth, Brighton, parts of Essex and Hull had the fewest GPs, with fewer than 50 GPs per 100,000 patients.
NHS app linkage key, ODS code & passphrase
If you don’t have photo ID, you will first need to sign up at the surgery
Once registered, you will find the 3 pieces of information to link your online services to the NHS App (Account ID linkage key, Organisation Code ODS code, and Passphrase). To find these, follow these instructions:
> Log in to SystmOnline on the website, not the app.
> Go to Account > Account Information and retrieve the Practice Organisation Code and Account ID. Write these down
> Log out from SystmOnline
> Select Re-issue Third Party Passphrase
> Input your Account ID, Email Address and Organisation Code, then click Re-issue Passphrase to retrieve your passphrase
> Once you get your passphrase, follow the instruction on the NHS App to setup your NHS login and use the 3 pieces of information you need to link your account to the app
If you have any issues using or downloading the app, check the NHS App help and support page on https://www.nhs.uk/apphelp
Polite request for our patients, visitors & Staff to continue wearing face coverings
We typically see people whose health condition makes them vulnerable to infection and at high risk of COVID infection, with potentially severe consequences of respiratory infection, long covid etc.
Our main concern is to ensure our patients, visitors and Staff are protected.
Evidence suggests transmission mainly occurs indoors where people are close together. Covering the nose and mouth greatly reduces the spread of coronavirus droplets from coughs, sneezes and while speaking. There is some evidence they offer wearers protection too.
We will continue to support our patients and Staff by ensuring the guidance is followed within our Practices and encourage our patients and visitors to respect the safety of others too.
COVID-19 is still in circulation so it is vital we continue with infection, prevention & control measures. When visiting our Practices we ask that you wash your hands or use the gel provided to keep them clean, observe safe distancing and remember to be respectful of those around you.
We would still encourage you to attend your appointment alone if you can, however if you do need to bring someone with you, we will support this. You should not attend appointments if you have symptoms of COVID-19 including cough, loss of taste and smell, or a temperature, or diarrhoea and vomiting
THANK YOU so much for your support and consideration
GP Practices in Portsmouth are under extreme pressure
Local NHS services are currently experiencing some of the most severe pressures in its entire history. We are working longer and harder than ever before to provide the very best care we can, under intense pressure.
GP practices in Portsmouth have been facing rising demand for services, alongside escalating COVID-19 case numbers with cases in Hampshire higher than the rest of the UK. This rise in cases also means increased staff absences because of sickness, isolation requirements, or needing to care for unwell children.
In April, South Central Ambulance Service NHS Foundation Trust (SCAS) and Portsmouth Hospitals University NHS Trust (PHU) declared critical incidents, due to significant and sustained demand for services.
Our practice team has worked tirelessly throughout the pandemic and have been delivering the hugely successful COVID-19 vaccination roll-out while maintaining day to day medical care for our patients.
To ensure our patients have access to care safely and quickly, we offer a range of different ways of making an appointment to provide you with more choice and more convenience. These include telephone consultations, online consultations (eConsult) or video consultations. Face-to-face appointments are and always have been available, if needed.
In addition, our care navigators, who are members of GP support staff, have been trained to help patients get the right help from the right health professional as soon as possible by asking for a little more detail from the patient when they call. A study by the NHS Alliance found that across the country, 27% of GP appointments could potentially be seen more quickly by other healthcare professionals, including nurses, pharmacists, community mental health and wellbeing services, or simply didn’t need an appointment. By helping signpost people, care navigators are reducing reliance on GPs and making the most of the resources available in healthcare. GPs across Portsmouth see hundreds of patients each day and care navigators are helping free up appointments for those who need them, whilst empowering others to manage their own health and wellbeing more effectively. Please work with us to help us ensure you get the right help or care, in the right place and at the right time by the appropriate health professional for your needs.
All practice staff take data protection and patient confidentiality very seriously, so whilst you may notice that our receptionist/care navigator asks you a few more questions, you needn’t worry, they’re just helping get you right care, from the most appropriate member of the General Practice or Community team
We ask for your continued understanding and support as we strive to face these pressures. This may mean that you must wait longer for a less urgent appointment or experience some delays. We thank you for being patient and kind to our staff if you need to wait longer to have your enquiry dealt with.