Online Services and Appointment Guide

Before you book an appointment to see a Clinician, please remember that your local pharmacy can now help with lots of minor ailments including:

Mild Eczema

 Coughs

Colds

 Constipation

Hay Fever

 Allergies

Headaches

 Earache

Diarrhoea

 Threadworms

Period Pain

 Thrush

Athlete’s Foot

 Nappy Rash

Teething

 Head lice

Sore throat

 Conjunctivitis

 

Booking an appointment with the GP or Nurse Practitioner has never been easier; sign in to your online account, either on a computer/laptop or a mobile phone app. A percentage of GP and Nurse Practitioner appointments are released in advance and solely online. All of these appointments are now 15 minutes long. We know you will find the convenience of booking and cancelling appointments a huge advantage.

However please note persistent failure to comply with this guidance may result in the removal of your online access to book appointments.

Remember:

  • It is really helpful if you add a brief summary of why you need to be seen
  • To cancel any appointments online if you no longer need it!

Our GPs are Dr R Bhateja, Dr C Causer, Dr G Catterall, Dr C Evelyn-Edwards, Dr N Leung, Dr I Minay.

Our Nurse Practitioners are Pema Brown, Rachael Guy-Hawthorn and Fiona Jones who can triage/treat the following minor ailments/conditions:-

Condition

 Guidance

Abdominal

Diarrhoea, vomiting, constipation, urinary tract infections

Ear, nose & throat

Sore throat, chest infection, swollen glands, tonsillitis, common cold, flu-like symptoms, blocked nose, hay fever, earache

Eyes

Conjunctivitis, stye, sticky or dry eyes

Muscular/skeletal

Sprains, acute back pain

Neurological

Headaches, dizziness, Bell’s palsy

Respiratory

Coughs, COPD/asthma exacerbation

Skin

Chicken pox, scabies, rash/allergic reaction, eczema, Scarlet fever, Warts/verrucae, fungal infections, cellulitis, acne, sunburn, insect bites/stings, burns/scolds, lacerations and small wounds, skin infection

Women’s Health

Vaginal discharge, thrush, herpes

PLEASE NOTE: Nurse Practitioners cannot see Children under 3 years old, pregnant ladies or mental health.

If you do not require an appointment with a GP or Nurse Practitioner, there is a guide below to inform you which clinician you need to book with. Depending upon your problem, the guide will also provide you with the required length of time the appointment will take.

Appointments - Who to book with

Please see below for a comprehensive list of the services that our clinicians provide. Please be aware that you may be asked to rebook if you book an appointment with a doctor for any of the reasons below. For any other problem not listed please contact the Practice on 023 9285 1199and select option 5

Condition

 Who to book with

 Guidance

Ambulatory blood pressure

HCA Jayne Hoare

Invitation to book 20 minute face to face appointment

Antenatal

Midwife Caroline Weeks

 Book into dedicated clinic, always held at our Southsea Medical Centre

Asthma review

Practice Nurse Jana Gjolla or Victoria Swift

 Invitation to book 20 minute face to face appointment

Baby 8 week check

General Practitioner/Nurse

Invitation to appointment only

Blood Test & Blood pressure (only book when referred)

Healthcare Assistants (HCA) Emma Fleming or Jayne Hoare

 A fasting blood test is no food for 12 hours prior to test. Drink plenty of water; only black tea or coffee allowed (with NO sweetener/sugar)

B12

Healthcare Assistants (HCA) Emma Fleming or Jayne Hoare

 Book face to face appointment (Nurse ONLY if initial ‘loading’ dose)

CHD/CVA/IHD/TIA review (Stroke & Heart)

Practice Nurse Jana Gjolla or Victoria Swift

 Invitation to book 20 minute face to face MORNING appointment. Fasting blood test is required at the appointment

Child vaccinations

Practice Nurse Jana Gjolla or Victoria Swift

Invitation to book into dedicated clinic, always held at our Southsea Medical Centre

Contraception

Complete a Pill Questionnaire in Practice or on your online account and submit to the Practice.

 Do not make an appointment (Nurse) unless you have not been seen for over a year

COPD review

Practice Nurse Jana Gjolla or Victoria Swift

Invitation to book 20 minute face to face appointment

Diabetic review

Practice Nurse Jana Gjolla or Victoria Swift

Invitation to book 20 minute face to face appointment. Blood test is required prior to appointment

Diabetic new diagnosis

Practice Nurse Jana Gjolla or Victoria Swift

Invitation to book 30 minute face to face appointment

Dopplers

Nurse Practitioner Pema Brown

 Invitation/referral only. Book 60 minute appointment

 Dressings

HCA Emma Fleming (following prior assessment by Practice Nurse Jana Gjolla or Victoria Swift)

Book 20 minute face to face appointment

ECG

Healthcare Assistants (HCA) Emma Fleming or Jayne Hoare

Invitation to book 20 minute face to face appointment

Hypertensive new diagnosis

Practice Nurse Jana Gjolla or Victoria Swift

 Invitation to book 20 minute face to face appointment. Bring urine sample

Medical (Private, HGV, Occupational Health, Employer etc)

Contact the Practice for advice on 023 9285 1199 or use eConsult or Services facility on our webpage

 Do not make an appointment with Practice. We will contact you to offer an appointment

Minor surgery (cyst/benign small skin lesion removal, joint injections)

Dr I. Minay

Book 40 minute face to face appointment

NHS Health Check (only book when invited)

Practice Nurse Jana Gjolla or Victoria Swift

Invitation to book 20 minute face to face appointment Blood test is required prior to appointment

New Patient Screening

Healthcare Assistants (HCA) Emma Fleming

For newly registered patients. 20 minute appointment. Bring urine sample

Pessary (uterine)

Dr C. Evelyn-Edwards

Book double appointment

Postnatal

General Practitioner

Invitation to appointment only

Routine Injections (non Travel) Depo, Denosumab, pneumococcal, Prostap, Whooping cough

Practice Nurse Jana Gjolla or Victoria Swift

(Flu, shingles and B12 with HCA)

Book face to face appointment

Smear

Practice Nurse Jana Gjolla or Victoria Swift

 Invitation to book 20 minute face to face appointment

Spirometry (breathing test)

Healthcare Assistants (HCA) Emma Fleming or Jayne Hoare

 Invitation/referral only. Book 60 minute appointment (Test undertaken in 3 parts)